Delivery & Shipping Policy – Gloxee

At Gloxee, we are committed to delivering your favorite beauty products quickly, safely, and efficiently. This Delivery & Shipping Policy explains how we process, ship, and deliver orders placed on our website.

By placing an order with Gloxee, you agree to the terms mentioned below.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is processed and shipped, you will receive a confirmation message or email with tracking details.

Shipping Locations

Gloxee currently ships across India.
We aim to expand our delivery network in the future to serve more locations.

If your area is not serviceable at the time of ordering, our system will notify you during checkout.

Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Non-Metro / Other Locations: 5–8 business days

Delivery timelines may vary depending on location, courier partner, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if any) will be clearly displayed at checkout before you complete your purchase.

  • We may offer free shipping on selected orders, minimum cart values, or promotional periods.

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS or email.
You can use this link to track the real-time status of your shipment.

If you face any issue with tracking, please contact our support team.

Delivery Partners

We work with reliable and trusted courier partners to ensure timely and secure delivery of your orders.

Delayed or Failed Deliveries

While we strive to meet delivery timelines, delays may occasionally occur due to factors beyond our control.

If your order is significantly delayed, please contact us and we will assist you in resolving the issue.

In case of failed delivery due to incorrect address or unavailability of the customer, re-delivery may be attempted or additional charges may apply.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of placing the order.

Gloxee is not responsible for delivery issues caused due to incorrect or incomplete addresses.

Damaged or Missing Packages

If you receive a damaged package or any items are missing:

  • Contact us within 24 hours of delivery

  • Share photos/videos of the package and product

We will investigate and provide a suitable solution such as replacement or refund as per our policy.

Contact Us

For any delivery-related queries, please contact:

Email: support@gloxee.com
Customer Support Hours: Monday to Saturday, 10 AM – 6 PM